Are Community Managers Dipshits?
Long story short: A blogger picks up seven random examples from the brand pages, writes witty comments on them and declares that the entire social media thinks that customers have the power of the baked potatoes. He also cites the example of an ad man, who taught him that one should always think of customers as smarter than themselves. Profound words of wisdom.
I have two things to say to ‘copy ranter’. In other story these very people you are dissing might be your customers. Two, a wiser zenmaster said that one only sees the projection of the self. I rest my case here and will briefly describe why social media managers or community managers are not what you think.
One, it was not as if the game changing iPhone arrived the day cellular communication was invented. Before that there were...